Frequently Asked Questions

Where do you ship?

We ship to all countries within the European Union as well as selected international destinations. Our logistics network allows us to deliver safely and efficiently across Europe.

How long does delivery take?

Orders are processed within 1–3 business days.
Estimated delivery times:

Europe: 7–15 business days
International: 10–20 business days

Delivery times may vary depending on customs, holidays or local carriers.

Will I receive a tracking number?

Yes. Once your order is shipped, you will receive a tracking link by email so you can follow your package in real time.

Are there any customs fees or VAT?

Depending on your country, VAT, customs or import duties may apply. These charges are determined by local authorities and are the responsibility of the customer.

Can I change or cancel my order?

Orders can only be changed or cancelled within 12 hours after purchase.
After this time, the order enters processing and cannot be modified.

What if my package is delayed?

International shipping can sometimes be affected by customs or carrier delays. If your package is outside the expected timeframe, please contact us and we will investigate and assist you.

What if my product arrives damaged or defective?

If your item arrives damaged, defective or incorrect, contact us within 7 days of delivery. We will provide a replacement or a full refund at no cost.

Can I return my order?

Yes. You have 14 days from delivery to request a return under European consumer law. Items must be unused and in original condition.

How do refunds work?

Once your return is approved and received, refunds are issued to your original payment method within 5–10 business days.

How do I contact ORION?

You can reach us at:
📧 support@orion-store.com

Our support team replies within 24–48 business hours.